This guide contains a list of services and resources available to members of our military community. It does not provide exhaustive information about each resource. Instead, it provides just enough information for you to quickly determine what resources are available to serve your needs. You can then use the phone numbers or web links to obtain more detailed information for a particular service. The We Care link is a needs-based search engine that allows you to connect with a choice of providers. The We Care guide also serves as a referral document for commanders, community leaders, and program managers. This comprehensive listing will empower you to find what you need to be a successful and resilient member of the Air Force family.
This page is intended to provide updates of helping agency services for RAF Lakenheath, RAF Mildenhall, and RAF Feltwell during the current COVID-19 pandemic. Information is as accurate as of time listed for each agency.
It’s difficult to keep an eye on everyone’s mental and emotional well-being when face-to-face interaction is limited or non-existent. Nevertheless, we are committed to helping our teams find ways to cross the distance and be innovative in their approach to stay connected. We are focused on giving our Airmen and Families tips and resources for overcoming COVID-related turbulence (including an abundance of at home together time) to come out on the other side of this stronger and more resilient.
Resources listed are not a substitute for medical advice. If you are experiencing symptoms of fever, cough or shortness of breath and please contact medical at 226-8010 or 0163852 8010.
Alcohol and Drug Abuse Prevention and Treatment (ADAPT) Program
Primary objectives of ADAPT are to : promote readiness, health and wellness through the prevention and treatment of substance misuse and abuse; to minimize the negative consequences of substance misuse and abuse, to the individual, family and organization.
-Eligibility for assessments: Active Duty or on active orders (ANG/ANR), Dependents and Civilian employees can be seen for an evaluation to determine need for referral.
-Referral types: Command, Medical or Self
-Contact us at DSN:226-8602 or COM:01638528602
ADAPT offers various services for active-duty service members to include evaluations, education and prevention briefings and treatment for alcohol/drugs (intensive education, outpatient, intensive outpatient and inpatient). Additionally, ADAPT supports Air Force responsible drinking programs, commander’s calls and supportive presentations. ADAPT does not treat dependents, retirees (VA) or contractors. Anyone fitting into the aforementioned categories will be seen on a space-available basis for a one-time evaluation and referred to an off-base treatment facility as needed. DSN: 226-8602 Comm: 01638 528602 Location: RAF Lakenheath, Bldg. 922 2nd floor
Drug Demand Reduction (DDR): DDR mission is to prevent the use of illicit drugs and alcohol among military personnel, Civil Service Employees, NAF personnel, and Family Members by providing education, training and information that promotes wellness and healthy lifestyles. The Air Force zero-tolerance for illegal drugs requires random testing for active duty, civil service and NAF employees. Pre-employment testing is accomplished for those seeking to secure civil service positions, promotions, or transitioning from reservist to active duty status. Training is offered to unit members to perform duties as a collector to cover shift workers overnight. As a resource for commanders the program can provide gate and unit sweeps, probable cause, voluntary consent, “Bickle”, and commander directed testing. The program aims to create a drug free workplace and a mission ready force.
Intended for: Active Duty, Civil Service Employees, NAF Employees, ANG, Reservists and Pre-Employment
When: 0730-1130 & 1300-1530 Mon, Tue, Thu. Wed & Fri 0730-1130 (Subject to change based on squadron mission requirements.)
Cost: FREE
Phone: 01638521294 or DSN 226-1294
Resource Provider: SJA, SFS, and AFOSI
Last Updated: 05/15/2018
CHAPLAIN CORPS:
Chapel Staff - Provide spiritual care and ensure all airmen and their families have opportunities to exercise their constitutional right to the free exercise of religion. Spiritual Care consists of the following: 100% Confidential Counseling—Airmen, dependents, DoD personnel, Contractors); Unit engagement—visiting Active Duty Airmen in their workplace; Religious Accommodation—religious observances, weddings, funerals, and prayers.
Facility: RAF Lakenheath Chapel
Intended for: Military ID cardholders, dependents and authorized personnel
When: 0730-1630, Mon-Fri, on-call 24/7
Where: Chapel Bldg.
Cost: FREE accommodations for any military card holder
Phone: 01638523711 or DSN 226-3711 during duty hours;
Contact the Command Post at 01638524800 or DSN 226-4800 for emergency services after duty hours.
Resource Provider: Chaplains
Last Updated: 5/4/2018
Federal Occupational Health: Employee Assistance Program (EAP) – The Air Force Employee Assistance Program (EAP) bundled with FOH4You is a support resource available to all Air Force civilian employees, 24/7, 365 days per year. By calling 1-800-222-0364, employees and their family members will be connected to a licensed, credentialed counselor who can assist with mental health, financial, or legal support, as well as provide information and resources for day-to-day challenges like elder care, child care, home repair and more. In the event of a furlough, this resource remains 100% available, 100% of the time.
Facility: Services available via phone services or via the website
Address: www.AFPC.af.mil/EAP
Intended for: Air Force Federal Service Civilians
When: Available 24/7, 365 days a year
Where: Initially via phone services and then with professional counselors face-to-face
Phone: 1-866-580-9078
Website: www.AFPC.af.mil/EAP
Resource Provider: Federal Occupational Health
Last Updated: 2/6/2018
Military OneSource - Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.
Address: http://www.militaryonesource.mil/
Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors
Phone: (800) 342-9647
Website: http://www.militaryonesource.mil/
Resource Provider: Military OneSource
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. Our offices on RAF Lakenheath and on RAF Mildenhall serve all those who are DoD affiliated within the UK. RAF Lakenheath Office: Bldg. 872, 1st floor +44(0)1638-52-1855 DSN: 226-1855 Open M-F, 0800-1630
RAF Mildenhall Office: Bldg. 447, 1st floor +44(0)1638-54-3742 DSN: 238-3742 Open M-F, 0800-1630 Our email is raflakenheath@redcross.org. New Volunteer Sign-Up: https://volunteerconnection.redcross.org/?nd=intake Hero Care: https://www.redcross.org/get-help/military-families/emergency-communication.html
Federal Occupational Health: Employee Assistance Program (EAP) – The Air Force Employee Assistance Program (EAP) bundled with FOH4You is a support resource available to all Air Force civilian employees, 24/7, 365 days per year. By calling (800) 222-0364, employees and their family members will be connected to a licensed, credentialed counselor who can assist with mental health, financial, or legal support, as well as provide information and resources for day-to-day challenges like elder care, child care, home repair and more. In the event of a furlough, this resource remains 100% available, 100% of the time. Facility: Services available via phone services or via the website Address: www.AFPC.af.mil/EAP Intended for: Air Force Federal Service Civilians When: Available 24/7, 365 days a year Where: Initially via phone services and then with professional counselors face-to-face Cost: FREE
Resource Provider: Federal Occupational Health Last Updated: 2/6/2018
MILITARY & FAMILY READINESS CENTER:
Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Information and Referral; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour Support; Key Spouse; Personal Financial Readiness; Emergency Financial Assistance (all branches of services); Military Child Education; Exceptional Family Member; Crisis and Disaster Assistance; Survivor Benefit Program; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.
Facility: Military and Family Readiness Center (M&FRC)
Intended for: Active Duty and Retired members, Reserve, Guard, Federal Service Civilians, and their eligible family members.
When: 0730 – 1630, Mon-Wed & Fri
0730-1430, Thu. Closed on all federal holidays and Family Days
Phone: Comm:0163523847, DSN 226-3847; for emergency financial assistance after duty hours contact the American Red Cross, 1-877-272-7337.
Resource Provider: M&FRC Staff
Last Updated: 10/1/2019
CIVILIAN HEALTH PROMOTION SERVICES:
Civilian Health Promotion Services (CHPS) – CHPS is a mobile worksite wellness program providing free resources to help individuals maintain and improve their health and well-being. The CHPS program provides programs and services to improve quality of life, reduce risk of preventable health conditions, increase awareness of nutrition and health, and provide opportunities for lifestyle change. CHPS offers an online wellness website portal, wellness screenings (cholesterol, blood sugar, blood pressure, body composition), health education classes, wellness challenges and health awareness campaigns. All CHPS services are available to Federal Service Civilians with most services also open to Active Duty members at MacDill AFB.
Facility: HAWC
Intended for: Federal Service Civilians on USAFE-AFAFRICA Command installations and Active Duty members.
When: 0800-1600
Phone: 01638522851 or DSN 226-2851
Resource Provider: Partnership between Air Force (HQ AFMC/SGPO) and Federal Occupational Health (FOH)
Last Updated: 2/5/2018
EQUAL OPPORTUNITY:
Equal Opportunity – Provide military and civilian complaint processing for allegations of unlawful discrimination that fall within the purview of the Civil Act Rights of 1964, Title VII. Those protected categories for military members are race, color, religion, national origin, sex, sexual harassment, and sexual orientation. DoD civilian employees are also protected by the previous categories, along with age (40 or older), disability, reprisal for prior EEO activity, sex (including pregnancy, gender identity, and sexual orientation), and genetic information. In an effort to promote an environment free from unlawful discrimination and/or harassment, the EO Office offers conflict resolution methods through mediation and facilitation utilizing the Alternative Dispute Resolution (ADR) Program. Team building and specialized training (i.e. focus groups, cultural awareness, etc.) are also provided to all levels of leadership in an effort to deliver preventative measures for a more cohesive environment with effective communication.
Intended for: Active Duty, Federal Service Civilians, and their eligible family members, and Retirees
When: 0800-1700, Mon-Fri
Phone: 01638522468 or DSN 226-2468; for emergency services after duty hours contact the Command Post at 01638524800 or DSN 226-4800
Resource Provider: EO Specialists, EO Director
Last Updated: 4/9/2018
SEXUAL ASSAULT PREVENTION AND RESPONSE OFFICE:
Sexual Assault Prevention and Response Office (SAPR) is a DoD-wide quality of life program for victims of sexual assault crimes that provides the following services:
-- Restricted Reporting: Maintains Confidentiality -- There will NOT be an investigation.
Command is NOT notified.
Confidentiality is maintained.
Report the assault to SARC, VA, sexual assault hotline, the healthcare provider.
Medical and counseling services can be utilized while maintaining confidentiality.
Sharing your assault information with anyone other than the agencies designated puts your restricted report at risk to be discovered. Talk to a SARC, VA, Chaplain, or healthcare personnel to keep your information Restricted.
-- Unrestricted Reporting: INVESTIGATION STARTED - An official investigation will begin by OSI when OSI and command are notified.
You may also report the assault to chain of command, OSI, sexual assault hotline, chaplain, or the Sexual Assault Medical Forensic Examiner (SAMFE), and health care provider.
WHAT IS THIRD PARTY REPORTING?
Independent- Third party reporting. When a victim tells a person their story, and that person tells someone in their chain of command or contacts OSI. There will be an investigation with or without the consent of the victim.
-- Assign a Victim Advocate who is trained to provide crisis intervention, information and referral of on/off base helping agency services to include support through medical and legal proceedings.
Facility: Sexual Assault Prevention and Response Office
Intended for: Active Duty, Guard/Reserve, Dependents 18+, DoD Civilians
Phone: Office 01638527272 or DSN 226-7272; 24/7 Help line 075958219567
Last Updated: 5/3/2018
CIVILIAN PERSONNEL:
Civilian Personnel - Provides services to meet the needs of management, supervisors, and the civilian workforce. Services include: advisory guidance in the areas of recruitment, staffing, position management, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.afciviliancareers.com.
Facility: Civilian Personnel Office
Intended for: Federal Service Civilians and their Supervisors
When: 0900-1530, Mon-Fri
Phone: 01638542111 or DSN 238-2111
Website: www.afciviliancareers.com
INSPECTOR GENERAL:
Inspector General (IG) – The primary charge of the IGQ office is to sustain a credible Air Force IG system by ensuring a responsive Complaints Resolution Program without fear of reprisal. In addition, the IG is responsible for the Fraud, Waste, and Abuse (FWA) Program. We ensure the concerns of all complainants and the best interests of the Air Force are addressed through objective fact-finding to enhance the discipline, readiness, and warfighting capability of the entire wing.
Facility: Inspector General Office
When: 0730-1600, Mon-Fri
Phone: 01638522404 or DSN 226-2404
Email: 48FW.IGI@us.af.mil
Resource Provider: IG Staff
Last Updated: 4/15/2018
Phone: 0163852211 or DSN 226-2111
If you or a serviceman you know is experiencing a crisis, use this confidential, toll-free crisis line (800) 273-8255 and press “1” to reach caring Department of Veterans Affairs responders. The Veterans Crisis Line can also be reached by text at 838255 or through online chat.
PAPYRUS Prevention of Young Suicide:
PAPYRUS Prevention of Young Suicide (Under 35s) : PAPYRUS is the national UK charity dedicated to the prevention of young suicide. PAPYRUS run HOPELINEUK a free and confidential suicide prevention helpline. HOPELINEUK advisers want to work with you to understand why these thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.
Address: www.papyrus-uk.org
Intended for:
- For those under the age of 35 who are experiencing thoughts of suicide.
- For anyone concerned that a young person could be thinking about suicide.
When: 09:00-22:00 weekdays and 14:00-22:00 weekends and bank holidays.
Where: Phone service
Phone: 0800 068 4141
Website: www.papyrus-uk.org
FAMILY ADVOCACY PROGRAM:
Family Advocacy Program (FAP) - Provides various outreach/prevention activities related to strengthening relationships and families at the installation. Ensures appropriate triage, assessment, and management of maltreatment referrals. Serves as a consultant on domestic abuse and child maltreatment to installation units and agencies leadership.
Intended for: Active Duty, Guard/Reserve, and DOD Beneficiaries over the age of 18
When: 0730-1630, Mon-Fri
Phone: 226-8070 or Domestic Abuse Victim Advocate (DAVA) 24/7 Emergency Line: 07490-038170
Resource Provider: Family Advocacy Program Staff
Last Updated: 02/23/2021
MENTAL HEALTH:
Mental Health – Helps individuals, partners, and families with concerns related to individual (e.g., stress, anxiety, feeling down, or substance abuse) and family issues (e.g., not feeling connected, stress, separation, or violence). Self-referral is welcomed either via phone call or by walking into the clinic during duty hours.
Suicide Prevention
Intended for: Active Duty, Guard/Reserve, and DoD Beneficiaries
Phone: 226-8603
Resource Provider: Mental Health Staff
ALCOHOL AND DRUG ABUSE PREVENTION AND TREATMENT:
Alcohol and Drug Abuse Prevention and Treatment (ADAPT) –
ADAPT promotes readiness, health, and wellness through the prevention and treatment of substance misuse and abuse, to minimize the negative consequences of substance misuse and abuse to the individual, family, and organization. Services include outreach, education, prevention programs, screening, assessment and consultation as well as initiatives to prevent future alcohol misuse, prescription drug misuse, or drug use; preventive counseling, and tailored feedback to individuals or groups. Provides evidence-based substance use disorder treatment for individuals who are abusing or are dependent on alcohol or drugs. Self-referrals are encouraged.
Intended for: Active Duty and Guard/Reserve (Call for consultation)
Tricare Beneficiaries: If you are not a service member, consult your PCM or present to BHOP for substance use concerns.
Phone: 226-8602
Resource Provider: ADAPT Staff
Last Updated: 5/11/2018
MILITARY FAMILY LIFE COUNSELOR:
Military Family Life Counselor (MFLC - Adult) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families. Free of charge for up to 12 sessions.
Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.
When: 0800 – 1600, Mon-Wed & Fri
1100-1600, Thu. Closed on all federal holidays and USAFE Family Days
Phone: 01638522170 or DSN 226-2170
Resource Provider: Military Family Life Counselors
Last Updated: 5/7/2018
Military Family Life Counselor (MFLC - Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families. Free of charge for up to 12 sessions.
1100-1600, Thu. Closed on all federal holidays, USAFE Family Days, and 4th Mon of each month for Training Day
Phone: 01638522170 or DSN 226-2170; for emergency financial assistance after duty hours contact the American Red Cross, 1-877-272-7337.
EMPLOYEE ASSISTANCE PROGRAM:
MILITARY ONESOURCE:
JUDGE ADVOCATE:
Judge Advocate - Licensed attorneys offer confidential legal assistance consultation to active duty, dependents of active duty, retired military members, dependents of retirees, Reserve/Guard troops on active duty orders and their dependents. 48 FW/JA attorneys assist members with self-representation; research applicable state laws; and provide advice on marriage, dissolution of marriage or divorce, child support, child custody, property distribution, landlord-tenant, and other related civil law matters.
Intended for: Active duty members and their dependents, Reserve and Guard who are on active duty orders and their dependents, retired military members and their dependents. You must be receiving retirement pay to be eligible for services.
When: Walk-in notaries and Powers of Attorney every day from 0900 – 1500 except on Thursdays from 0900 – 1200. Legal Assistance is by appointment only, every Tuesday and Wednesday. Drafting of Last Will and Testaments and medical directives are by appointment only on Thursdays (clients must call on Monday morning of the same week beginning at 0900 to schedule a will appointment for that week). Appointments are only made one week at a time. Powers of Attorney, Last Will and Testaments, and medical directive documents can be filled out prior to coming to the legal office by visiting here. You must have a will ticket number from the website in order to call and schedule a will appointment. Powers of Attorney do not require a ticket number prior to walking into the legal office, however, having a ticket number in advance will save time for members.
Phone: 01638523553 or DSN 226-3553
Resource Provider: Office of the Staff Judge Advocate
EDUCATION AND TRAINING CENTER:
Education and Training Center - Education Services offers academic advisement, college courses, funding, program guidance, and testing services to assist Airmen with meeting personal and professional higher education goals. Information and/or assistance is available for the following programs: Air Force Credentialing Opportunities On-line (AF COOL), Commissioning Programs, Air Force Virtual Education Center (AFVEC), Career Skills Program (CSP), Community College of the Air Force (CCAF), CLEP/DANTES, Military Tuition Assistance (Mil TA), Transition Assistance Program Goals, Plans and Success - Higher Education (TAP GPS – HE) Track, and Veterans Affairs Education Benefits, Training and WAPS testing.
Facility: Education and Training Center
Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.
When: 0830 - 1530, Mon-Fri. Closed on all federal holidays, USAFE Family Days, & wing training days.
Phone: 06138523851 or DSN 226-3851
Resource Provider: Education Center Staff
MILITARY CHILD EDUCATION:
School Liaison Officer – Ensures access to education information and provides a communication link for families assigned to MacDill Air Force Base, with school age students, in grades kindergarten through high school. The School Liaison Officer assists families in the following ways:
Intended for: Active Duty and Retired members, Reserve, Guard, Federal
Service Civilians, Coalition Partners and their eligible family members.
When: 0800 - 1600, Mon-Wed & Fri; 1100-1600, Thu
Closed: on all federal holidays, USAFE family days
Phone: 01638525077 or DSN 226-5077
AIR FORCE FAMILY CHILD CARE PROGRAM
Family Child Care (FCC) Program: Whether military or civilian, parents are more successful in performing their military mission, secure in the knowledge that their children’s safety, health, and well-being are protected. Air Force Family Child Care Programs are designed to give parents that peace of mind. One of the hallmarks of the Air Force Family Child Care Program is its ability to tailor the types of care offered to virtually fit every schedule, deployment, or special need.
Air Force Family Child Care Providers undergo stringent certification requirements: 15 Training Modules (60 clock hours), monthly unannounced home visits, background investigations, annual training, and certified in First Aid and CPR for children 2 weeks to 12 years.
Facility: Family Child Care Office
Intended for: Active Duty Combat Wounded Warrior, Child & Youth Direct Care Employees, Active Duty Military, Guards/Reserve on Orders, Military Retirees, DOD Civilian, Surviving Spouse Combat Related, DOD Contractor
Operating Hours: 0830 – 1730 Mon - Fri
Phone: 06138522170 or DSN 226-2170
Last Updated: 05/2018
Exceptional Family Member Program-Medical (EFMP-M) The EFMP-M’s purpose is to ensure that the medical and educational needs of every Air Force family member can be met in each location to which they are assigned. We do this in large part by screening every incoming family member with special medical or educational needs, but also by building relationships with and maintaining awareness of available resources and coordinating care when family members need this once they arrive. In some instances, we collaborate on a larger scale with clinics and providers to increase resource options available to Air Force family members in order to prevent issues or to increase access. EFMP-M can assist you with finding options when medical or educational needs are not met. We are also the POC for the medical part of the Command Sponsorship application. Phone number: 226-8954 Primary POC(s): Emily Brown, Special Needs Coordinator
CHILD and YOUTH PROGRAMS
Trust:
The child and youth programs provides opportunities for children and youth to develop their physical, social, emotional and cognitive abilities and to experience achievement, leadership, enjoyment, friendship and recognition. The programs employs professionals trained in safety, nutrition, creativity, child guidance and other areas of self-esteem.
Community:
The programs offers a variety of instructional classes available for all age groups to include: ballet and tap, guitar and piano lessons, gymnastics, Tae Kwon Do, jazz dance and cheerleading and sports; flag football, soccer, basketball and baseball.
Connectedness:
Our programs provide a wide variety of services, instructional classes and activities for children 5 to 18 years of age including before and after school programs, full day camps during summer vacation and school holidays, youth sports and youth transition and support services.
CDC-East Monday-Friday: 6:30am-6pm CDC-West Monday-Friday: 6:30am-6pm Parents can use full-time care for their child while they work throughout the week or hourly care spaces when short-term care is needed. Requests for care are now being submitted through MilitaryChildCare.com, a secure DoD website that provides a single gateway for you to find comprehensive information on military-operated and military-approved child care programs worldwide. The RAF Lakenheath Child Development Program has an overall capacity of 298 full-time spaces in two locations for children of dual employed families. Full-time care is provided at both the East Center (located between the Alterations shop and base housing) and the West Center (near Gate 2 and base housing). Care is provided to children between the ages of 6 weeks and 5 years of age. RAF Lakenheath Child Development Programs work with 23 classrooms, adapting environments, to ensure the demand for care is met. *Closed Federal Holidays; one CDC open for Goal & Family Days (available upon request) *Fees and charges are based on Total Family Income Open Recreation: Pre-Teen (9-12) Monday-Friday: 2:30-6:30pm No School Days: 2:30-6:30pm *Closed federal holidays, goal & family days Pre-Teen: Summer Months-June, July, & August (9-12) Monday-Friday: 1:00-6:30pm Open Recreation: Teen Program (13-18) Monday-Friday: 2:30-6:30pm No School Days: 2:30-6:30pm *Closed federal holidays, goal & family days Teen Program: Summer Months-June, July, & August (13-18) Monday – Friday: 1:00-6:30pm *Membership fees are $110 per year Sports Program (5-18) Flag Football Soccer Baseball Volleyball Basketball *$60.00 members/ $70.00 non-members School Age Program (Ages 5-12) Monday-Friday: 6:30am-6pm *Fees and charges are based on Total Family Income The RAF Lakenheath Youth Center provides opportunities for youth to develop their physical, social, emotional and cognitive abilities and to experience achievement, leadership, enjoyment, friendship and recognition. Our programs provide a wide variety of services, instructional classes and activities for children 5 to 18 years of age including before and after school programs, full day camps during summer vacation and school holidays, youth sports and youth transition and support services. Before and after School is designed for children in first to sixth grades. This program is offered in the morning before school starts and again in the afternoon when school is out. All activities are planned as an enhancement to the child’s learning, with an emphasis on enhancing children’s social and development skills. This program employs professionals trained in safety, nutrition, creativity, child guidance and other areas of self-esteem. The Youth Center also offers a variety of instructional classes available for all age groups to include: ballet and tap, guitar and piano lessons, gymnastics, Tae Kwon Do, jazz dance and cheerleading. Are you new and incoming to Lakenheath? Do you have a Youth Center aged child incoming with you? Youth Sponsorship is available. Family Child Care Monday-Friday, 7:00am-4:00pm The RAF Lakenheath Family Child Care (FCC) program provides experienced, licensed and inspected care of children in government housing. Our FCC providers offer developmentally appropriate care for children ranging in age from 2 weeks to 12 years in full-time, part-time, hourly, evening, weekend, swing shift and extended basis. The Basic Requirements To Become An FCC Provider: • Be 18 years of age or older • Be an Active Duty or retired military dependent • Speak, read and write English • Live in military housing • Attend 40 hours of orientation • Have a high school diploma or equivalent • Proof of immunizations • Certification in FA/CPR Infant/Child • FCC provider and family members must complete a background investigation *Closed Federal Holidays, Goal & Family Days
1100-1600, Thu. Closed on all federal holidays, USAFE Family Days.
Phone: 01638523847 or DSN 226-3847
Where:
Navigating school choice options
Accessing educational information and resources
Advocating for educational needs of military students
Identifying and eliminating barriers to academic success
Supporting families and students through transitions and changes that impact military child education
Closed: on all federal holidays, USAFE family days.
YOUTH PROGRAMS:
Youth Programs - The School Age Program (SAP) offers before/after school child care and all day care during summer for children ages 5-12 years. Members ages 9-17 can use the Open Recreation Program to engage in a variety of activities of their choosing. Youth Programs is DoD certified and nationally accredited by the Council on Accreditation (COA). We also offer Youth Sports for ages 5-15.
Intended for: Anyone with base access
When: School Age 0630-174500, Mon-Fri / Open Recreation Mondays 1330-1800, Tues-Fri 1430-1800
Cost: School Age-Varies based on total family income
Resource Provider: Youth Center Staff
Mental Health – The Mental Health Clinic offers individual and group counseling to individuals experiencing difficulty with personal or relational problems. Medication evaluation and treatment is also available. The Mental Health Clinic can provide suicide prevention information to all personnel. The goal is to reduce stigma and train personnel to identify individuals at risk and intervene appropriately. Crisis intervention is available for those individuals who are suicidal or having severe difficulty coping. Emergency evaluations may be available at a Commander’s request for individuals they feel may be suicidal, homicidal, or unable to care for themselves.
Intended for: Active Duty Personnel
Where: Mental Health Clinic, 2nd floor
Last Updated: 5/9/2018
AIR FORCE AID SOCIETY:
Air Force Aid Society (AFAS) - Provides world-wide emergency assistance to Airmen and their eligible family members to meet immediate needs in an emergency situation. AFAS provides interest-free loans and grants based on the individual’s needs such as: emergency travel, child care/respite care, vehicle repair/payment, medical/dental, moving costs, funeral expenses, utilities, and basis living expenses. The Falcon Loan program is available to Air Force members only. New limits under the Falcon Loan Program is $1,000.00 without First Sergeant or Commander approval-repayment terms on the loans may be extended up to 12 months or within the member's ETS.
M&FRC provides assistance to all branches of services through their respective Aid Society.
Intended for: Active Duty and Retired members, Reserve, Guard, and their eligible family members.
When: 0800 - 1600, Mon-Wed & Fri
Thu 1100-1600 Closed on all federal holidays, USAFE Family Days, and 4th Mon of each month for Training Day.
Phone: ; for emergency financial assistance after duty hours contact the American Red Cross, 1-877-272-7337.
MEDICAL GROUP:
48th Medical Group -
The 48th Medical Group supports the combat capability of the 48th Fighter Wing, 100th Air Refueling Wing, 501st Combat Support Wing and 352nd Special Operations Wing by offering primary and specialty health care services to more than 35,000 eligible beneficiaries totaling 149,000 outpatient encounters and 2,000 inpatient encounters annually at 6 operating locations throughout the U.K. and Norway.
The 48 MDG also completes 67,000 dental visits, 183,000 laboratory procedures 1,550 surgeries and 450 infant deliveries per year.
The 48 MDG provides direct and operational expeditionary medical support capability to the U.S. European Command, U.S. Africa Command and U.S. Central Command.
The 48 MDG has been named the Air Force Surgeon General's Best Hospital of the Year for 2009, 2010 and 2011, as well as U.S. Air Forces in Europe/Air Forces Africa Best Hospital in 2012 and 2013.
"Liberty Medics, A Cut Above!"
Phone: 01638528010 or DSN 226-8010
Website: https://www.airforcemedicine.af.mil/MTF/RAF-Lakenheath/
Resource Provider: Medical Staff
Patient Advocate: Patients have the right to make recommendations, ask questions, or file complaints to the MTF Patient Advocate.
Phone: 01638528282 or DSN 226-8282
LACTATION CONSULTANT/OBGYN SERVICES:
Lactation resources
What you need to know about Breastfeeding Joint Commission
Your guide to breastfeeding
HOUSING:
The Military Housing Office (MHO) is ready to support you in the transition to your new home and community. Use the resources provided to become familiar with the housing options and support services available to you. When you arrive at RAF Lakenheath, RAF Mildenhall, or RAF Feltwell you must visit the MHO. This visit is necessary to obtain housing, verify your eligibility for Temporary Lodging Allowance (TLA), and receive counseling and guidance before entering into any written lease or rental/sales contract for housing. It is advised to wait until you arrive to secure housing in order to tour available units.
For many families, living in government housing provides easy access to a wealth of community services and amenities such as schools, youth programs, Commissary/Exchange, and food services. This is especially true in overseas locations where you will find yourself dependent on the support facilities and services on the installation much more than those in the U.S. Living within government housing provides a safe and secure place to reside and provides a mentoring and supportive environment for families. Government housing is provided to military members who meet the appropriate criteria. This includes: - Members with dependents authorized to reside with them - Military-Married-to-Military couples assigned to same or adjacent base and reside jointly Contact the Military Housing Office (MHO) if you have any questions about the housing eligibility criteria at this location. RAF Lakenheath/RAF Mildenhall Housing We offer government housing in 4 different locations: - Liberty Village - RAF Mildenhall - RAF Feltwell - RAF Lakenheath
Housing amenities include: - Washer/Dryer - Electric Cooker - Parking Space and/or Garage - Closets Restrictions at RAF Lakenheath/RAF Mildenhall include a limit of 2 pets in government housing. In addition some breeds of dog are banned from Military Family Housing, please refer to AFI 32-6001 or contact the Military Housing Office for more information. Applying for Government Housing Applications for Government housing are now completed through HEAT not directly through the Housing Office at either the gaining base or the base the member(s) is/are leaving. Please be sure your application identifies and includes supporting documentation for an impending promotion or gain of dependents so that you can be placed on the appropriate waiting list. Community Amenities at RAF Lakenheath - Rugby's Café & Eatery - Bowling Alley - Golf Club - Liberty Club - Burger King - Subway - Base Theatre - Pinkerton's - 48th Street Café Military Dining Facility - Breckland Pines Grill & Steak House - Great Little Pizza Place - Knights Table Military Dining Facility - Liberty Lanes Grill 48 - Launderette Please note this is not a comprehensive list; other services are available. Community Amenities at RAF Mildenhall - Subway - American Roadhouse Grill - Bowling Centre & Grill - Daily Grind - NY Pizza & Deli - Galaxy Club - The Music Shop - Bob Hope Community Centre - Burger King - Taco Bell - Baskin & Robbins - Launderette - Base Theatre - Mickey's Tea Bar Please note this is not a comprehensive list; other services are available. Personal Property Insurance You need to obtain legal liability and personal property insurance for your possessions and should choose the options and amounts that best fit your needs and lifestyle. School Information - Lakenheath Elementary - Feltwell Elementary - Lakenheath Middle School (Feltwell) - Liberty Intermediate School (Lakenheath) - Lakenheath High School The five schools at RAF Lakenheath have different catchment areas. For a listing of which area is covered by a particular school please look at the information in featured documents. For further information on the schools themselves please visit the DODEA website.
Address: Building 429, RAF Lakenheath, Suffolk, IP27 9PN
Intended for: Active Duty with Dependents assigned to RAF Lakenheath, RAF Mildenhall, and RAF Feltwell
When: M,T,W - 8:00am - 4:00pm TH - 9:30am - 4:00pm F- 8:00am - 3:30pm (GMT)
Cost: Rent cost is generally dependent on the BAH rate for the senior ranking military member in the home. BAH is based on rank, dependent status, and duty assignment by zip code.
Phone: Housing Assistance +44 (0)1638 52 2000 DSN 314-226-2000 48ces.housingassistance@us.af.mil Off-Base Housing (Community) +44 (0)1638 52 2063 DSN 314-226-2063 48ces.referral@us.af.mil On-Base Housing (MFH) +44 (0)1638 52 2064 DSN 314-226-2064 DSN 314-226-2064 48ces.mfh@us.af.mil
When: Walk-in notaries and Powers of Attorney every day from 0900 – 1500 except on Thursdays from 0900 – 1200. Legal Assistance is by appointment only, every Tuesday and Wednesday. Drafting of Last Will and Testaments and medical directives are by appointment only on Thursdays (clients must call on Monday morning of the same week beginning at 0900 to schedule a will appointment for that week). Appointments are only made one week at a time. Powers of Attorney, Last Will and Testaments, and medical directive documents can be filled out prior to coming to the legal office here. You must have a will ticket number from the website in order to call and schedule a will appointment. Powers of Attorney do not require a ticket number prior to walking into the legal office, however, having a ticket number in advance will save time for members.
PATIENT ADVOCATE:
Phone: Office 01638527272 or DSN 226-7272; 24/7 Hotline 07809 603815
If you or a service member you know is experiencing a crisis, use this confidential, toll-free crisis line 1-800-273-8255 and press “1” to reach caring Department of Veterans Affairs responders. The Veterans Crisis Line can also be reached by text at 838255, or through online chat.
Last Updated: 2/9/2018