Details pending

Airmen Against Drunk Driving- RAFL/M/F Tri-Base
https://www.tribaseaadd.com/home
Services: Free Rides and Education
DUI prevention services with free rides by volunteers and conducting educational presentations on request.
Contact: COM:0773048AADD (2233)
Hours:  2300-0500 weekends, holidays, goal days and family days
Location: Within the Lakenheath/Mildenhall area to include New Market, Bury St Edmonds, Ely, Cambridge, and Thetford.
Eligibility: Active duty, dependents, DoD civilian and contractor personnel

Al-Anon and Al-Ateen
https://al-anonuk.org.uk/
Service: Mutual Support Group
Offers worldwide 12 Step anonymous support group meetings for people affected by someone else’s alcohol abuse.
Contact: 0800 0086 811, email helpline@alanonuk.org.uk
Hours: 1000 to 2000 daily and Alateen1000 to 1700 Mon-Fri        
Location: Worldwide
Eligibility: 18 and older general population and Al-Ateen 12–17-year-olds

Alcohol and Drug Abuse Prevention and Treatment (ADAPT) Program
Services: Education and Treatment
Treatment services offered for active-duty members including evaluations, education and prevention briefings and treatment for alcohol/drugs (intensive education, outpatient, intensive outpatient and inpatient). Services offered include educational presentations at FTEC, and Newcomers Briefing, along with informal/ formal presentations on request.
Contact: DSN:226-8602 COM:01638528602
Hours: Monday – Friday 0730- 1630        
Location: RAF Hospital Bldg 922 (Administrative Bldg), 2^nd Floor- MH Clinic
Referral types: Command, Medical or Self
Eligibility:  Active duty/on active orders - Dependents, retirees (VA), civilians/contractors only seen on space-available basis for one-time evaluation and referred to off-base treatment services as needed.

Alcoholics Anonymous
https://www.alcoholics-anonymous.org.uk/find-a-meeting/
Service: Mutual Support Group
Offers worldwide daily 12 Step anonymous support group meetings with the aim to help alcoholics seeking sobriety. Meetings are available both virtually and in person.
Contact: 0800 917 7650 or by email: help@aamail.org and live chat available on website
Hours:  Meeting times vary       
Location: Worldwide
Eligibility: General population

Chaplain Corps
Service: Counseling
The Chaplain provides 100% privileged communication counseling by appointment and walk in.
Contact: DSN 226-3711 COM:1 01638523711 during duty hours; emergencies after duty hours contact
Command Post DSN 226-4800 or 01638524800
Hours: Monday – Friday 0730- 1630 on-call 24/7     
Location: RAF Lakenheath Chapel
Eligibility: Active duty, dependents, DoD civilians and contractor personnel

Employee Assistance Program (EAP)
http://www.AFPC.af.mil/EAP 
Services: Counseling and Referrals
Air Force Employee Assistance Program (EAP) offers civilian personnel individualized counseling, including addressing alcohol addiction/misuse, and helps participants develop coping strategies to reduce consumption.  Referrals provided as indicated. Presentations for leaders and the community on Mental Health, Substance Use and Suicide Prevention Awareness and drug-free workplace. Appointments are available for in person, virtual or phone counseling. 
Contact: Various Staff,  helpline line: 1-866-580-9078
Hours:  Helpline 24/7/365, appointments 0900-1500 M-F        
Location: Tri-Base (in person, virtual & phone)
Eligibility: DoD civilian personnel

EAP Appointments can be made using the following:

• Zoom
• https://outlook.office365.com/book/DeptoftheAirForceOnlineScheduling@mgln.onmicrosoft.com/s/uCFZfpxfK0KIA7xGEZE2pw2
• Phone
• https://outlook.office365.com/book/DeptoftheAirForceOnlineScheduling@mgln.onmicrosoft.com/s/sy-nzb9C7EyQS6aA-ZxsDA2
• Lakenheath In Person Mon, Tue, and Fri
• https://outlook.office365.com/book/DeptoftheAirForceOnlineScheduling@mgln.onmicrosoft.com/s/kDnzErUFVEyvReCqt_YMTQ2
• Mildenhall In Person Thu
• https://outlook.office365.com/book/DeptoftheAirForceOnlineScheduling@mgln.onmicrosoft.com/s/fwYGaFp0fUeotAo8VzWFug2
• Alconbury In Person Wed
• https://outlook.office365.com/book/DeptoftheAirForceOnlineScheduling@mgln.onmicrosoft.com/s/07tyjEOu-Uy4fjyBBPWERw2

Military and Veterans Crisis Line
https://www.veteranscrisisline.net/get-help-now/military-crisis-line/
Services: Counseling and Referrals
Provides confidential help from a trained responder (by call, chat, or text) and connections to needed resources.
Contact: +1 844-702-5495 (OCONUS) or DSN 988 (on base) Text from US cell number 838225
Chat VeteransCrisisLine.net/Chat
Hours: Calls 24/7/ 365 days a year
Eligibility: Active duty and veterans

Military One Source
http://www.militaryonesource.mil/
Services: Counseling and Referrals
Offers non-medical confidential counseling and connections to needed information and resources.  
Contact: US 800-342-9647 Collect 703-253-7599
Hours: Calls 24/7/ 365 days a year and live chat on web site
Eligibility: Active duty and dependents

Military Family Life Counselor (MFLC)
Services: Counseling and Referrals
Provides non-medical counseling offered by trained and licensed professionals with no note taking or records maintained. 
Contact: Military and Family Readiness Center COM: 01638523847 or DSN: 226-3847
Hours: Counseling 0800 – 1600, M,W & F 1100-1600 -  Closed all holidays and family days
Eligibility: Active duty and dependents
Location:  Military and Family Readiness Center (MFRC) MFLC Offices: DSNs: 226-6168/+44(0) 7826-286432 or 266-1295/+44(0) 7392-438088

48 Maintenance Group (MXG) – +44(0) 7393-917782 OR +44(0) 7760-4755530

48 Mission Support Group (MSG) - +44(0) 7471-9622

48 Security Forces Squadron (SFS) – +44(0) 7961-017103

Phoenix Taxi
Service: Taxi Rides
Provides taxi service in Tri-Base area with base access.
Contact: COM: 01638533060 DSN:226-2306
Hours: 24 /7         
Location: RAFL Building 958 Eagles Landing
Eligibility: General Population

Smart Recovery
https://smartrecovery.org.uk/
Services: Training and Mutual Group Support
Provides worldwide online and in person meetings and offers tools for people who want to change their problematic behavior, including addiction to drugs, alcohol, cigarettes, gambling, food, shopping, internet and others. The model does not require abstinence.  Groups are guided by trained facilitators, and incorporate mutual group support, who use a variety of cognitive behavior therapy (CBT), motivational tools, and techniques. Offers separate meetings tailored to the needs of family and friends and veterans.
Contact: 0330 053 6022
Hours:  Meeting times vary       
Location: Worldwide
Eligibility: General population

Tri-Base Mutual Support Group
Service: Mutual Support Group
Offers weekly 12 Step anonymous support meetings with to help alcoholics seeking to stop drinking and stay sober.
Hours: 1600 Wednesdays         
Location: RAFL Chapel
Eligibility: Active duty, dependents, DoD civilian and contractor personnel

Vet Change App & Web
https://mobile.va.gov/app/vetchange and/or https://vetchange.org/home/index2
Service: Self Help Phone Application/Self Help Website
Free evidence-based services for Veterans and military members concerned about their drinking and how it relates to posttraumatic stress, or anyone interested in developing healthier drinking behaviors. Provides personalized tools for reducing consumption or quitting drinking, while setting & tracking personal goals. Offers education about alcohol use and how it relates to PTSD symptoms, strategies for managing stress, sleep problems, and emotions & information to locate professional treatment and resources.
Eligibility: Active duty and Veterans and general population

CHAPLAIN CORPS:

Chapel Staff - Provide spiritual care and ensure all airmen and their families have opportunities to exercise their constitutional right to the free exercise of religion. Spiritual Care consists of the following: 100% Confidential Counseling—Airmen, dependents, DoD personnel, Contractors); Unit engagement—visiting Active Duty Airmen in their workplace; Religious Accommodation—religious observances, weddings, funerals, and prayers.

Facility: RAF Lakenheath Chapel

Intended for: Military ID cardholders, dependents and authorized personnel

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel Bldg.

Cost: FREE accommodations for any military card holder

Phone:  01638523711 or DSN 226-3711 during duty hours;

Contact the Command Post at 01638524800 or DSN 226-4800 for emergency services after duty hours.

Resource Provider: Chaplains

Last Updated: 5/4/2018

MENTAL HEALTH:

Mental Health – The Mental Health Clinic offers individual and group counseling to individuals experiencing difficulty with personal or relational problems. Medication evaluation and treatment is also available. The Mental Health Clinic can provide suicide prevention information to all personnel. The goal is to reduce stigma and train personnel to identify individuals at risk and intervene appropriately. Crisis intervention is available for those individuals who are suicidal or having severe difficulty coping. Emergency evaluations may be available at a Commander’s request for individuals they feel may be suicidal, homicidal, or unable to care for themselves.

Intended for:  Active Duty Personnel

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor

Cost:  FREE

Phone: 226-8603

Resource Provider: Mental Health Staff

Last Updated: 5/9/2018

MILITARY FAMILY LIFE COUNSELOR:

Military Family Life Counselor (MFLC - Adult) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families.  Free of charge for up to 12 sessions.

Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.

When: 0800 – 1600, Mon-Wed & Fri

1100-1600, Thu. Closed on all federal holidays and USAFE Family Days

Cost: FREE

Phone: 01638522170 or DSN 226-2170

Resource Provider: Military Family Life Counselors

Last Updated: 5/7/2018

Military Family Life Counselor (MFLC - Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families.  Free of charge for up to 12 sessions.

Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.

Cost: FREE

Phone: 01638522170 or DSN 226-2170

Resource Provider: Military Family Life Counselors

Last Updated: 5/7/2018

EMPLOYEE ASSISTANCE PROGRAM:

Federal Occupational Health: Employee Assistance Program (EAP) – The Air Force Employee Assistance Program (EAP) bundled with FOH4You is a support resource available to all Air Force civilian employees, 24/7, 365 days per year.  By calling 1-800-222-0364, employees and their family members will be connected to a licensed, credentialed counselor who can assist with mental health, financial, or legal support, as well as provide information and resources for day-to-day challenges like elder care, child care, home repair and more.  In the event of a furlough, this resource remains 100% available, 100% of the time. 

Facility: Services available via phone services or via the website

Address: www.AFPC.af.mil/EAP 

Intended for: Air Force Federal Service Civilians

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: 1-866-580-9078

Website: www.AFPC.af.mil/EAP 

Resource Provider: Federal Occupational Health

Last Updated: 2/6/2018

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

Last Updated: 2/6/2018

Details pending

Details pending

If you or a serviceman you know is experiencing a crisis, use this confidential, toll-free crisis line (800) 273-8255 and press “1” to reach caring Department of Veterans Affairs responders. The Veterans Crisis Line can also be reached by text at 838255 or through online chat.

PAPYRUS Prevention of Young Suicide:

PAPYRUS Prevention of Young Suicide (Under 35s) : PAPYRUS is the national UK charity dedicated to the prevention of young suicide. PAPYRUS run HOPELINEUK a free and confidential suicide prevention helpline. HOPELINEUK advisers want to work with you to understand why these thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.

Facility: Services available via phone services or via the website

Address: www.papyrus-uk.org

Intended for:

 -          For those under the age of 35 who are experiencing thoughts of suicide.

-           For anyone concerned that a young person could be thinking about suicide.

When: 09:00-22:00 weekdays and 14:00-22:00 weekends and bank holidays.

Where: Phone service

Cost: FREE

Phone: 0800 068 4141

Website: www.papyrus-uk.org

CHAPLAIN CORPS:

Chapel Staff - Provide spiritual care and ensure all airmen and their families have opportunities to exercise their constitutional right to the free exercise of religion. Spiritual Care consists of the following: 100% Confidential Counseling—Airmen, dependents, DoD personnel, Contractors); Unit engagement—visiting Active Duty Airmen in their workplace; Religious Accommodation—religious observances, weddings, funerals, and prayers.

Facility: RAF Lakenheath Chapel

Intended for: Military ID cardholders, dependents and authorized personnel

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel Bldg.

Cost: FREE accommodations for any military card holder

Phone:  01638523711 or DSN 226-3711 during duty hours;

Contact the Command Post at 01638524800 or DSN 226-4800 for emergency services after duty hours.

Resource Provider: Chaplains

Last Updated: 5/4/2018

FAMILY ADVOCACY PROGRAM:

Family Advocacy Program (FAP) - Provides various outreach/prevention activities related to strengthening relationships and families at the installation.  Ensures appropriate triage, assessment, and management of maltreatment referrals.  Serves as a consultant on domestic abuse and child maltreatment to installation units and agencies leadership.

Intended for:  Active Duty, Guard/Reserve, and DOD Beneficiaries over the age of 18

When: 0730-1630, Mon-Fri

Cost: FREE

Phone: 226-8070 or Domestic Abuse Victim Advocate (DAVA) 24/7 Emergency Line: 07490-038170

Resource Provider: Family Advocacy Program Staff

Last Updated: 02/23/2021

MENTAL HEALTH:

Mental Health – Helps individuals, partners, and families with concerns related to individual (e.g., stress, anxiety, feeling down, or substance abuse) and family issues (e.g., not feeling connected, stress, separation, or violence).  Self-referral is welcomed either via phone call or by walking into the clinic during duty hours.

Suicide Prevention

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730-1630, Mon-Fri

Cost: FREE                            

Phone: 226-8603

Resource Provider:  Mental Health Staff

Last Updated: 5/3/2018

ALCOHOL AND DRUG ABUSE PREVENTION AND TREATMENT:

Alcohol and Drug Abuse Prevention and Treatment (ADAPT) –

ADAPT promotes readiness, health, and wellness through the prevention and treatment of substance misuse and abuse, to minimize the negative consequences of substance misuse and abuse to the individual, family, and organization.  Services include outreach, education, prevention programs, screening, assessment and consultation as well as initiatives to prevent future alcohol misuse, prescription drug misuse, or drug use; preventive counseling, and tailored feedback to individuals or groups. Provides evidence-based substance use disorder treatment for individuals who are abusing or are dependent on alcohol or drugs. Self-referrals are encouraged.

Intended for:  Active Duty and Guard/Reserve (Call for consultation)

Tricare Beneficiaries: If you are not a service member, consult your PCM or present to BHOP for substance use concerns.

When:  0730-1630, Mon-Fri

Cost:  FREE

Phone: 226-8602

Resource Provider: ADAPT Staff

Last Updated:  5/11/2018

MILITARY FAMILY LIFE COUNSELOR:

Military Family Life Counselor (MFLC - Adult) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families.  Free of charge for up to 12 sessions.

Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.

When: 0800 – 1600, Mon-Wed & Fri

1100-1600, Thu. Closed on all federal holidays and USAFE Family Days

Cost: FREE

Phone: 01638522170 or DSN 226-2170

Resource Provider: Military Family Life Counselors

Last Updated: 5/7/2018

Military Family Life Counselor (MFLC - Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families.  Free of charge for up to 12 sessions.

Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.

Cost: FREE

Phone: 01638522170 or DSN 226-2170

Resource Provider: Military Family Life Counselors

Last Updated: 5/7/2018

MILITARY & FAMILY READINESS CENTER: 

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Information and Referral; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour Support; Key Spouse; Personal Financial Readiness; Emergency Financial Assistance (all branches of services); Military Child Education; Exceptional Family Member; Crisis and Disaster Assistance; Survivor Benefit Program; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors. 

Facility: Military and Family Readiness Center (M&FRC)

Intended for: Active Duty and Retired members, Reserve, Guard, Federal Service Civilians, and their eligible family members. 

When: 0800 – 1600, Mon-Wed & Fri

1100-1600, Thu. Closed on all federal holidays, USAFE Family Days, and 4^th Mon of each month for Training Day

Cost: FREE

Phone: 01638522170 or DSN 226-2170; for emergency financial assistance after duty hours contact the American Red Cross, 1-877-272-7337.

Resource Provider: M&FRC Staff

Last Updated: 5/7/2018

EMPLOYEE ASSISTANCE PROGRAM:

Federal Occupational Health: Employee Assistance Program (EAP) – The Air Force Employee Assistance Program (EAP) bundled with FOH4You is a support resource available to all Air Force civilian employees, 24/7, 365 days per year.  By calling 1-800-222-0364, employees and their family members will be connected to a licensed, credentialed counselor who can assist with mental health, financial, or legal support, as well as provide information and resources for day-to-day challenges like elder care, child care, home repair and more.  In the event of a furlough, this resource remains 100% available, 100% of the time. 

Facility: Services available via phone services or via the website

Address: www.AFPC.af.mil/EAP  

Intended for: Air Force Federal Service Civilians

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: 1-866-580-9078

Website: www.AFPC.af.mil/EAP  

Resource Provider: Federal Occupational Health

Last Updated: 2/6/2018

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

Last Updated: 2/6/2018

Details pending

RAF Chapel: Chaplain
 

Service: Counseling
The Chaplain provides 100% privilege commutation counseling by appointment and walk-in.
Contact: DSN 226-3711
COM:+01638523711 (duty hours, emergencies after duty hours contact)
Command Post DSN 226-4800 or 01638524800
Hours: Monday – Friday 0730- 1630 on-call 24/7
Location: RAF Lakenheath Chapel

Eligibility: Active duty, dependents, DoD civilian and contractor personnel

24/7 Domestic Abuse Victim Advocate (DAVA)
 

DAVA Line: 07490038170
Location: The DAVA provides 24-hour telephone and face-to-face non-clinical crisis response and support to adult victims of domestic abuse, intimate partner sexual assaults, and non-offending caregivers in a child maltreatment or youth sexual assault case. The DAVA provides a broad range of services to military-affiliated victims of partner maltreatment over the age of 18. Advocacy services are provided with the goal of increasing victim safety and autonomy. Services include responding to victims’ emergency and ongoing safety concerns and needs; providing information on programs and services available to victims and their children in  both civilian and military communities; and providing victims with ongoing support and referrals. The DAVA provides a private and confidential service to encourage victims in seeking assistance and can offer restricted and unrestricted reporting.
 

Family Advocacy Program
 

Services: Counseling, education and intervention for families
Contact: 314-226-8070
                01638-528070
Location: The Family Advocacy Program offers a wide variety of services designed to promote healthy and happy families. Services offered include couples or individual strength-based counseling, outreach education, and new parent support classes, along with maltreatment intervention. 

Mental Health
 

Contact: 01638-528603
The Mental Health Clinic provides psychological care, education, outreach, and prevention service for active duty members, dependents, and anyone eligible for care at the 48th Medial Group. Therapeutic services include individual therapy, couples counseling, group therapy, and psychological testing. No referral is needed to be seen. Individuals may schedule appointments over the phone or by walking in.

​

National Domestic Violence Hotline
 

24/7 Availability & Confidential
Contact: 800-799-SAFE (7233)
Link: www.thehotline.org
Description: Advocates are available 24/7 by phone and live chat discuss your situation and help you identify ways to assist a loved one who may be experiencing domestic violence.

Military One Source
 

Services: Counseling &Relationships
Link: https://www.militaryonesource.mil/preventing-violence-abuse/domestic-abuse/domestic-abuse-help/
Contact: 800-342-9647
               703-253-7599

Hours: Calls 24/7/ 365 days a year and live chat on web site
Link: https://livechat.militaryonesourceconnect.org/webchat/
Eligibility: Active duty and dependents
Description: Offers non-medical confidential counseling and connections to needed information and resources. Houses deployment specific resources, tools and checklists to help services members, spouses, and families prepare for the deployment cycle.

Military Family Life Counselor (MFLC)
 

Services: Counseling, Referrals, and Support
Provides non-medical counseling offered by trained and licensed professionals with no note taking or records maintained.  Referrals are made when more intensive services are needed. MFLCs participate in the coordinated Personnel Deployment Function Line and deployment and reintegration support as requested.

Contact: COM: 01638523847
               DSN: 226-3847

Hours: Counseling 0800 – 1600, Monday-Wednesday & Friday 1100-1600, Thu. Closed on all holidays and family days
Location: Military and Family Readiness Center and embedded in some squadrons and housed in Children’s and Youth Programs and DoDea Schools.
Eligibility: Active duty and dependents

Additional Resources:
National Institute of Mental Health
https://www.nimh.nih.gov/health/topics/

Contact: 1-866-615-6464
Stressful life events (such as the loss of a loved one, legal troubles, or financial difficulties) and interpersonal stressors (such as shame, harassment, bullying, discrimination, or relationship troubles) may contribute to intimate partner or self-directed violence risk. Family and friends are often the first to recognize the warning signs of violence, and they can take the first step toward helping a loved one find mental health treatment.

https://www.futureswithoutviolence.org/talk-teens-teen-dating-violence/

(Current as of July 2025)

Details pending

Details pending

MILITARY & FAMILY READINESS CENTER: 

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Information and Referral; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour Support; Key Spouse; Personal Financial Readiness; Emergency Financial Assistance (all branches of services); Military Child Education; Exceptional Family Member; Crisis and Disaster Assistance; Survivor Benefit Program; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors. 

Facility: Military and Family Readiness Center (M&FRC)

Intended for: Active Duty and Retired members, Reserve, Guard, Federal Service Civilians, and their eligible family members. 

When: 0800 – 1600, Mon-Wed & Fri

1100-1600, Thu. Closed on all federal holidays, USAFE Family Days.

Cost: FREE

Phone: 01638523847 or DSN 226-3847

Resource Provider: M&FRC Staff

Last Updated: 5/7/2018

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

Last Updated: 2/6/2018

AIR FORCE AID SOCIETY:

Air Force Aid Society (AFAS) - Provides world-wide emergency assistance to Airmen and their eligible family members to meet immediate needs in an emergency situation. AFAS provides interest-free loans and grants based on the individual’s needs such as: emergency travel, child care/respite care, vehicle repair/payment, medical/dental, moving costs, funeral expenses, utilities, and basis living expenses. The Falcon Loan program is available to Air Force members only.  New limits under the Falcon Loan Program is $1,000.00 without First Sergeant or Commander approval-repayment terms on the loans may be extended up to 12 months or within the member's ETS.

M&FRC provides assistance to all branches of services through their respective Aid Society.

Facility: Military and Family Readiness Center (M&FRC)

Intended for: Active Duty and Retired members, Reserve, Guard, and their eligible family members. 

When: 0800 - 1600, Mon-Wed & Fri

Thu 1100-1600 Closed on all federal holidays, USAFE Family Days, and 4th Mon of each month for Training Day.

Cost: FREE

Phone: ; for emergency financial assistance after duty hours contact the American Red Cross, 1-877-272-7337.

EMPLOYEE ASSISTANCE PROGRAM:

Federal Occupational Health: Employee Assistance Program (EAP) – The Air Force Employee Assistance Program (EAP) bundled with FOH4You is a support resource available to all Air Force civilian employees, 24/7, 365 days per year.  By calling 1-800-222-0364, employees and their family members will be connected to a licensed, credentialed counselor who can assist with mental health, financial, or legal support, as well as provide information and resources for day-to-day challenges like elder care, child care, home repair and more.  In the event of a furlough, this resource remains 100% available, 100% of the time. 

Facility: Services available via phone services or via the website

Address: www.AFPC.af.mil/EAP  

Intended for: Air Force Federal Service Civilians

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: 1-866-580-9078

Website: www.AFPC.af.mil/EAP  

Resource Provider: Federal Occupational Health

Last Updated: 2/6/2018

EQUAL OPPORTUNITY:

Equal Opportunity – Provide military and civilian complaint processing for allegations of unlawful discrimination that fall within the purview of the Civil Act Rights of 1964, Title VII.  Those protected categories for military members are race, color, religion, national origin, sex, sexual harassment, and sexual orientation.  DoD civilian employees are also protected by the previous categories, along with age (40 or older), disability, reprisal for prior EEO activity, sex (including pregnancy, gender identity, and sexual orientation), and genetic information.  In an effort to promote an environment free from unlawful discrimination and/or harassment, the EO Office offers conflict resolution methods through mediation and facilitation utilizing the Alternative Dispute Resolution (ADR) Program. Team building and specialized training (i.e. focus groups, cultural awareness, etc.) are also provided to all levels of leadership in an effort to deliver preventative measures for a more cohesive environment with effective communication.

Intended for: Active Duty, Federal Service Civilians, and their eligible family members, and Retirees

When: 0800-1700, Mon-Fri 

Cost: FREE

Phone: 01638522468 or DSN 226-2468; for emergency services after duty hours contact the Command Post at 01638524800 or DSN 226-4800

Resource Provider: EO Specialists, EO Director

Last Updated: 4/9/2018

INSPECTOR GENERAL:

Inspector General (IG) – The primary charge of the IGQ office is to sustain a credible Air Force IG system by ensuring a responsive Complaints Resolution Program without fear of reprisal. In addition, the IG is responsible for the Fraud, Waste, and Abuse (FWA) Program. We ensure the concerns of all complainants and the best interests of the Air Force are addressed through objective fact-finding to enhance the discipline, readiness, and warfighting capability of the entire wing.

Facility: Inspector General Office

Intended for: Active Duty, Federal Service Civilians, and their eligible family members, and Retirees

When: 0730-1600, Mon-Fri

Cost: FREE

Phone: 01638522404 or DSN 226-2404

Email: 48FW.IGI@us.af.mil

Resource Provider: IG Staff

Last Updated: 4/15/2018

CHAPLAIN CORPS:

Chapel Staff - Provide spiritual care and ensure all airmen and their families have opportunities to exercise their constitutional right to the free exercise of religion. Spiritual Care consists of the following: 100% Confidential Counseling—Airmen, dependents, DoD personnel, Contractors); Unit engagement—visiting Active Duty Airmen in their workplace; Religious Accommodation—religious observances, weddings, funerals, and prayers.

Facility: RAF Lakenheath Chapel

Intended for: Military ID cardholders, dependents and authorized personnel

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel Bldg.

Cost: FREE accommodations for any military card holder

Phone:  01638523711 or DSN 226-3711 during duty hours;

Contact the Command Post at 01638524800 or DSN 226-4800 for emergency services after duty hours.

Resource Provider: Chaplains

Last Updated: 5/4/2018

Details pending

Employee Assistance Program (EAP)

https://member.magellanhealthcare.com/-/legal-services?redirect=%2Fmy-benefits&cid=18585

Services: Legal Services and Consultation

Offers civilian personnel free annual consultation with  attorneys and mediators. Discount legal services offered for estate planning, family law, document preparation, and other standard legal services.

Contact: 1-866-580-9078

Hours: Helpline 24/7/365

Location: Virtual

Eligibility: DoD civilian personnel, with exception of DHA and DoDEA civilians

Military Pro Bono Project

https://www.militaryprobono.org/getservices/item.3217-Military_Pro_Bono_Project_Information

Services: Pro bono attorney for civil legal services

Free legal services by referral only, from military legal assistance offices for civil legal areas including consumer law (including bankruptcy), employment, family law, guardianship, landlord-tenant, special education, tax law, and trusts and estates including probate.

Hours: Varies by referral only

Eligibility: Active duty E6 and below and their dependents

Office of Staff Judge Advocate (RAFL)

Services: Legal services

Free legal assistance, including family advocacy and will preparation by appointment. Walk- in assistance for notary and powers of attorney services available.

Contact: DSN: 314-226-3553 COM: 01638523553 email: 48fw.ja@us.af.mi

Hours: Legal assistance by appointment - Tuesday 0900 - 1100 and Thursday 1300 -1500.

Walk-in services- Monday- Friday  0900- 1530- closed federal holidays

Location:  RAF Lakenheath Bldg. 1082

Eligibility: Active duty, dependents, DoD civilians, and retired members

U.S. Air Force Legal Assistance

https://aflegalassistance.law.af.mil/apps/aflass_public/bin/main.php

Services: Legal  information by topic,  legal worksheets and services locator for CONUS locations

Provides online legal worksheet for expedited service prior to  Air Force Legal office visit.

Location:  Virtual

Eligibility: Active duty, dependents, DoD civilians, and retired members.

Details pending

MEDICAL GROUP:

48^th Medical Group -

The 48th Medical Group supports the combat capability of the 48th Fighter Wing, 100th Air Refueling Wing, 501st Combat Support Wing and 352nd Special Operations Wing by offering primary and specialty health care services to more than 35,000 eligible beneficiaries totaling 149,000 outpatient encounters and 2,000 inpatient encounters annually at 6 operating locations throughout the U.K. and Norway.

The 48 MDG also completes 67,000 dental visits, 183,000 laboratory procedures 1,550 surgeries and 450 infant deliveries per year.

The 48 MDG provides direct and operational expeditionary medical support capability to the U.S. European Command, U.S. Africa Command and U.S. Central Command.

The 48 MDG has been named the Air Force Surgeon General's Best Hospital of the Year for 2009, 2010 and 2011, as well as U.S. Air Forces in Europe/Air Forces Africa Best Hospital in 2012 and 2013.

"Liberty Medics, A Cut Above!"

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When:  0730-1630, Mon-Fri

Cost:  FREE

Phone: 01638528010 or DSN 226-8010

Website: https://www.airforcemedicine.af.mil/MTF/RAF-Lakenheath/

Resource Provider: Medical Staff

Last Updated: 5/9/2018

Exceptional Family Member Program-Medical (EFMP-M)

The EFMP-M’s purpose is to ensure that the medical and educational needs of every Air Force family member can be met in each location to which they are assigned. We do this in large part by screening every incoming family member with special medical or educational needs, but also by building relationships with and maintaining awareness of available resources and coordinating care when family members need this once they arrive. In some instances, we collaborate on a larger scale with clinics and providers to increase resource options available to Air Force family members in order to prevent issues or to increase access. EFMP-M can assist you with finding options when medical or educational needs are not met. We are also the POC for the medical part of the Command Sponsorship application.

Phone number: 226-8954
Primary POC(s): Emily Brown, Special Needs Coordinator

Details pending

Details pending

Details pending

Chaplain Corps

Service: Counseling

Priests, ministers, and other religious clergy can provide confidential spiritual advice and counseling to a victim of sexual assault or other related issues.  While chaplains cannot take reports of sexual assault, they can connect a victim of sexual assault with a SARC or SAPR Victims Advocate if requested. ​100% Confidentiality

Contact: DSN 314-226-3711, COMM: 01638523711 (during duty hours)

Command Post DSN 314-226-4800 or 01638524800 (emergencies after hours)

Hours: Monday – Friday 0730- 1630 on-call 24/7     

Location: RAF Lakenheath Chapel

Eligibility: Active duty, dependents, DoD civilians and contractor personnel

Emergency Room - RAFL Hospital:

The ER has a dedicated in-house sexual assault medical forensic examiner team, a 24-hour emergency room to provide care and services to victims of sexual assault.

Contact: DSN 911 or 314-226-4226, Commercial 01638524226 or Command Post:314-226-4800

Location: RAFL Hospital, Bldg. 922

Employee Assistance Program (EAP)

http://www.AFPC.af.mil/EAP 

Services: Counseling and Referrals

Air Force Employee Assistance Program (EAP) offers civilian personnel individual, couples and family counseling and connect to resources. Appointments are available for in-person, virtual or phone counseling sessions.

Contact: 1-866-580-9078 (24/7 EAP & Work-Life assistance)

Hours: Helpline 24/7/365, appointments 0900-1500 M-F

M, W, F: RAF Lakenheath, Building 1085

Location: RAFL Bldg. 957 – Serves Tri Base Area

Eligibility: ALL DoD civilian employees including GS, NAF & LNDH staff and their families

Equal Opportunity Office

Services: Provides guidance and support to address discrimination complaints and promotes a positive work environment to include Unrestricted reports of verbal Sexual Harassment with SAPR and legal consultation.

Contact: 314-226-2468

Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m.

Location:  RAFL Bldg. 957 – Downstairs 

Eligibility: RAFL Military members, civilian employees

24/7 Domestic Abuse Victim Advocate (DAVA)

Services: The DAVA provides immediate, confidential, and compassionate support to individuals facing domestic abuse or related crises. There’s no wrong door – they will get you where you need to be. Whether you are in immediate danger, unsure of what to do next, or just need someone to talk to, DAVA advocates are trained to respond with care, discretion, and urgency. You can speak with an advocate without automatically triggering a report. Restricted reporting options to help you to safety-plan and retain control.

Contact Crisis Line: 07490 038170

Availability: 24 hours a day, 7 days a week, including holidays

Location: RAFL Hospital Annex, Bldg. 922

Eligibility:  Military members & their dependents and civilian employees & their families

Family Advocacy Program (FAP)

Services: Classes, advocacy and advice for promoting healthy relationships, preventing interpersonal violence, and building strong, resilient communities. Engagement with FAP is voluntary and available to the Tri-Base area. 

Maltreatment Intervention Services

• Referrals and assessments for child/intimate partner/family maltreatment (physical, emotional, sexual, and neglect) 

• Safety planning, Counseling and advocacy for domestic violence victims 

• Group and individual treatment (parenting, anger management, stress reduction) 

• Liaison for military families and UK youth services 

Contact: DSN 314-226-8070 or Commercial: 01638-528070

24/7 Line: 07490-038170 Domestic Abuse Victim Advocate (DAVA)

Office Hours: 0730-1630 Mon-Fri

Location: RAFL Hospital Annex, Bldg. 922, 1^st floor  

Eligibility: Military members, civilian employees, and their intimate partners and families

Mental Health

Services: Provides acute care for Active-duty members impacted by sexual violence

Contact: DSN: 226-8603 Comm: 01638-52-8603

Hours: 0730-1630 Monday – Friday for afterhours triage, please report to the ER.

Location: RAFL Hospital Bldg. 922

Sexual Assault Prevention and Response (SAPR)

Services: Provides confidential support and coordinated care for victims of sexual assault throughout the investigation and recovery process. ​Can take restricted and unrestricted reports.  This wraparound service can support victims who were abused in the past, at other locations or with many other factors – please call for information.

Contact: DSN 314-226-7272, Comm: 01638-527272

24/7 Hotline: 07809-603815

Location: RAFL Bldg. 957 – Upstairs 

Eligibility: RAFL Military members, civilian employees, and their dependents

Victims Counsel

Services: SVC/VLC/VCs are military attorneys who provide victims of sexual assault confidential legal advice, representation, and assistance with exercising their rights throughout the investigative and justice process. Communication with these attorneys is protected and cannot be shared with anyone. Victims may consult SVC/VLC/VC before making a report. Serve only as personal lawyers, not prosecutors or defense attorneys. ​

Contact: DSN 314-226-3339

Location:  RAFL Bldg. 957 – Upstairs 

DOD Safe Helpline

NEED ASSISTANCE? Contact DoD Safe Helpline for live, one-on-one support and information. The service is confidential, anonymous, secure, and available worldwide, 24/7 by click, call or text to provide victims with the help they need anytime, anywhere.

Contact:  24/7 Safe Helpline +1-877-995-5247 or online at  SafeHelpline.org

The Ferns Sexual Assault Resource Center

Services: Offers free, confidential healthcare, and compassionate support to children, young people and adults who have experienced sexual assault or rape in Suffolk.

People aged 13 years and older can access our services 9 am – 9 pm, Monday to Sunday, 365 days a year. Outside these hours, you can contact the Ferns for advice and guidance.

Contact: 0330 223 0099

Location: Unit 10 Delta Terrace, West Road, Ransomes Euro Park, Ipswich,IP3 9FH.

The Elms

Services: Free, confidential healthcare and compassionate support, in Cambridgeshire, to all ages, who have experienced sexual assault, including rape. SARC services operate between 9 am – 9 pm (Monday – Sunday).

During this time, you can call to speak with a nurse for support and to discuss your options for making an appointment and/or referrals. However, outside of these hours, you can still contact us for advice and guidance.

Contact: 0330 223 0099 (9am-9pm)  / 0800 193 5434 - 24 Hours

Location: The Elms Hinchingbrooke Hospital, Hinchingbrooke Park, Huntingdon

Cambridgeshire PE29 6NT

Details pending

If you or a service member you know is experiencing a crisis, use this confidential, toll-free crisis line +1-844-702-5495 or by dialing 988 with a DSN phone to reach caring Department of Veterans Affairs responders.

PAPYRUS Prevention of Young Suicide:

PAPYRUS Prevention of Young Suicide (Under 35s) : PAPYRUS is the national UK charity dedicated to the prevention of young suicide. PAPYRUS run HOPELINEUK a free and confidential suicide prevention helpline. HOPELINEUK advisers want to work with you to understand why these thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.

Facility: Services available via phone services or via the website

Address: www.papyrus-uk.org

Intended for:

 -          For those under the age of 35 who are experiencing thoughts of suicide.

-           For anyone concerned that a young person could be thinking about suicide.

When: 09:00-22:00 weekdays and 14:00-22:00 weekends and bank holidays.

Where: Phone service

Cost: FREE

Phone: 0800 068 4141

Website: www.papyrus-uk.org

MENTAL HEALTH:

Mental Health – Helps individuals, partners, and families with concerns related to individual (e.g., stress, anxiety, feeling down, or substance abuse) and family issues (e.g., not feeling connected, stress, separation, or violence).  Self-referral is welcomed either via phone call or by walking into the clinic during duty hours.

Suicide Prevention

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730-1630, Mon-Fri

Cost: FREE                            

Phone: 226-8603

Resource Provider:  Mental Health Staff

Last Updated: 5/3/2018

CHAPLAIN CORPS:

Chapel Staff - Provide spiritual care and ensure all airmen and their families have opportunities to exercise their constitutional right to the free exercise of religion. Spiritual Care consists of the following: 100% Confidential Counseling—Airmen, dependents, DoD personnel, Contractors); Unit engagement—visiting Active Duty Airmen in their workplace; Religious Accommodation—religious observances, weddings, funerals, and prayers.

Facility: RAF Lakenheath Chapel

Intended for: Military ID cardholders, dependents and authorized personnel

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel Bldg.

Cost: FREE accommodations for any military card holder

Phone:  01638523711 or DSN 226-3711 during duty hours;

Contact the Command Post at 01638524800 or DSN 226-4800 for emergency services after duty hours.

Resource Provider: Chaplains

Last Updated: 5/4/2018

EMPLOYEE ASSISTANCE PROGRAM:

Federal Occupational Health: Employee Assistance Program (EAP) – The Air Force Employee Assistance Program (EAP) bundled with FOH4You is a support resource available to all Air Force civilian employees, 24/7, 365 days per year.  By calling 1-800-222-0364, employees and their family members will be connected to a licensed, credentialed counselor who can assist with mental health, financial, or legal support, as well as provide information and resources for day-to-day challenges like elder care, child care, home repair and more.  In the event of a furlough, this resource remains 100% available, 100% of the time. 

Facility: Services available via phone services or via the website

Address: www.AFPC.af.mil/EAP 

Intended for: Air Force Federal Service Civilians

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: 1-866-580-9078

Website: www.AFPC.af.mil/EAP 

Resource Provider: Federal Occupational Health

Last Updated: 2/9/2018

Details pending