Passport agent embodies 'Service before Self' Published March 24, 2011 ROYAL AIR FORCE LAKENHEATH, England -- Name and Rank: Senior Airman Erica Elam Unit: 48th Force Support Squadron Duty Title: Passport agent Time in Service: 3 Years, 4 Months Time at Lakenheath: 1 year, 11 months Hometown: Spring Lake, N.C. Hobbies: Traveling and site seeing Core Value Portrayed: Service Before Self How does the individual portray that core value? Senior Airman Elam embodies 'Service Before Self'. She does whatever it takes to deliver an excellent product, working extended hours and weekends to get the job done. She dived right in without any prior hands-on training, put her all into it and is now "the" passport and visa expert. Why is serving in the Air Force important to you? Serving in the Air Force is important to me because it has enabled me to lead a more structured life. My father and two brothers have all served in the United States Armed Forces, and I would like to keep the tradition going as an Airman protecting and serving my country. What accomplishment during your Air Force career are you most proud of? I am most proud of having served at my most recent deployment and also working toward attaining my law degree. What are your personal and/or professional goals? Attaining my CCAF degree, bachelor's degree in philosophy and going to law school. What is your favorite part of your job? Assisting customers with their inquiries and needs and ensuring they receive accurate information prior to leaving the passport office.