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48th CPTS goes ‘mobile’

Technical Sgt. Troy M. Rivers, 48th Comptroller Squadron financial operations flight chief, uses a tablet to remotely access financial files at Royal Air Force Lakenheath, England, April 5, 2018. Royal Air Force Lakenheath is the first base in U.S. Air Forces in Europe to provide on-site financial customer service to their squadrons. (U.S. Air Force photo/Airman 1st Class Christopher S. Sparks)

An Airmen assigned to the 48th Comptroller Squadron Financial Operations Flight, left, reviews a financial form for a customer at Royal Air Force Lakenheath, England, March 28, 2018. The finance mobility team allows RAF Lakenheath Airmen the option to take care of their financial needs efficiently without having to schedule an appointment. (U.S. Air Force photo/Airman 1st Class Christopher S. Sparks)

The 48th Comptroller Squadron finance mobility team provides customer service to a group of Airmen at Royal Air Force Lakenheath, England, March 28, 2018. The finance mobility team addresses questions about Leave and Earning Statements, the Defense Travel System and other financial management related topics. (U.S. Air Force photo/Airman 1st Class Christopher S. Sparks)

Technical Sgt. Troy M. Rivers, 48th Comptroller Squadron financial operations flight chief, left, assists a customer at Royal Air Force Lakenheath, England, April 5, 2018. The finance mobility team uses tablets to remotely access financial systems to provide customer service to Liberty Wing Airmen. (U.S. Air Force photo/Airman 1st Class Christopher S. Sparks)

ROYAL AIR FORCE LAKENHEATH, England – -- The 48th Comptroller Squadron Financial Operations Flight started a finance mobility team to provide customer service to various squadrons at RAF Lakenheath.

The Liberty Wing is the first base in U.S. Air Forces in Europe to provide this service to their squadrons.

Since January, the finance mobility team has utilized tablets to access financial systems, offering efficient, on-site financial management services.

“By going out there it keeps folks from having to come to us and saves time for our Airmen,” said Tech. Sgt. Troy M. Rivers, 48th CPTS financial operations flight chief.

When the team visits a squadron, they allot two-hour blocks to provide services such as answering questions about Leave and Earning Statements, the Defense Travel System and other financial management related topics.

Rivers said the team hopes to provide services to everyone on RAF Lakenheath and spread this innovative idea to all the bases in USAFE.

“The finance office processes 340 to 400 DTS vouchers each month for Combat Air Force Operations,” Rivers said. “With this team we really want to condense our customer service and send people out to units so we can help on-the-go.”

The mobile team recently visited the 492nd Fighter Squadron to provide services for members who returned from temporary duty locations.

“We have a very demanding flying program here at RAF Lakenheath,” said Senior Master Sgt. Mia Hunt, 492nd FS superintendent. “So bringing resources and support units to the squadron saves time and effort so we can get back to the flying mission.”

By providing these services, the finance mobility team allows service members to take care of their financial needs on-site, without having to book an appointment.

“We’re bringing the finance experts here,” Hunt said. “They can do it right the first time, get it done and we can continue on with the fight.”

The innovative efforts of the 48th CPTS optimizes customer service and taking care of Airmen.