8-Steps to Bright Ideas

Airmen work through a problem during a training course hosted by the Air Force Smart Operations for the 21st Century Office at RAF Lakenheath, England, June 9. The course, titled “The 8-Step Problem Solving Method”, covers a process required by the Air Force’s Inspector General Office to answer findings after major unit inspections. Pictured from left to right are Tech. Sgt. Brian Thomas, 48th Comptroller Squadron, NCO in charge of customer support; Tech. Sgt. Kenneth Moncrief, 48th Communications Squadron assistant NCO in charge of airfield systems; Staff Sgt. Gregory Greer, 48th Aircraft Maintenance Squadron crew chief; and Senior Master Sgt. Jeremy Krumenauer, 48th Force Support Squadron superintendent of manpower and organization. (U.S. Air Force photo/Tech. Sgt. Nathan Gallahan)

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